A non-refundable deposit for the accommodation rental is payable at the time of booking. The deposit is generally 30% but can vary from property to property. We will notify you at the time of booking the deposit amount required. Balance payments are due 8 weeks prior to arrival. The balance due date is shown on your confirmation so please make a note of it as no reminders will be sent. Where the balance due date differs, you will be notified at the time of booking. Occasionally we may agree that you can pay the balance upon arrival at your accommodation. If you book less than 8 weeks before your arrival date, the full balance will be due immediately. Deposit payments can be made by bank transfer, cheque, or debit/credit cards. Payments for the balance must be made by bank transfer or cheque. If you wish to pay the balance by a credit or debit card, we reserve the right to charge a 1.5% administration charge.

A minimum refundable security deposit of £250 is payable with the final rental balance and is returned to you within 10 days of departure provided there is no loss, breakages or damage to the rental property or its contents (for some properties, a larger damage deposit is required which is detailed on the individual property page and will be notified to you at the time of booking).
The payment of your security deposit does in no way exclude you from your responsibility to take every care of your holiday accommodation. The property will be presented in good order and should be left as such. Any damage liability rests totally with you. If any damage occurs (accidental, wilful, reckless or otherwise) or the property is left in an unacceptable condition, then the resolution of any dispute shall be between you and the owner or local property management company. In certain circumstances the Company is prepared to arbitrate between the parties but we must remain neutral in all cases.
Should no damage have occurred during your stay then the deposit will be returned to you by bank transfer to a UK bank account nominated by you. Additional payment for any proven claim in excess of the breakage deposit will be requested by the Company directly from you.

Refundable security deposits, entry visas, en-route hotels, short and long sea crossings, flights, car hire, airport transfers, car parking and holiday insurance are not included in the price. Some of these additional services (such as car hire and airport transfers) can be arranged by our team with affiliated local companies at an extra cost. Please enquire about extra services for more specific information. In the case that a villa has a heated pool this may incur an additional fee depending on the property and date of booking and you will be notified of this at the time of booking.

Cancellations should be made in writing by email, and sent by the lead guest whose email address is recorded against the reservation. Cancellations will become effective from the delivery date of the cancellation email. All cancellations are subject to a fee, payable by the customer as detailed below. Fees for cancelled bookings will be confirmed to you by invoice within two weeks of cancellation. Please note: these charges also apply, if you have failed to make a payment by the allocated date and we cancel your booking as a result. In addition, your booking will be deemed as cancelled and the same charges will apply if you decide to change your accommodation from one property to another.

Cancellation notice given:Cancellation charge applied:

More than 80 days Deposit only (30%)
79 – 60 days 80% of full amount to be paid
59 days or less 100% of full amount to be paid